[C] Building and Managing a User Community – Jenny Nilsson

User Groups, Communities of Practice, Special Interest Groups – what does it take to create, manage, and sustain a user community? The managers of the Twin Cities Captivate and Articulate user groups, Jenny Nilsson and Gerry Wasiluk, will describe the experience of building and maintaining their user groups. They’ll discuss how what’s worked, what they wish they’d done differently and all the lessons they’ve learned along the way.

Jenny Nilsson is the owner of Varma Multimedia Learning, a custom eLearning design firm specializing in technical content and supporting system, process, and regulatory changes. Prior to working in instructional design, Jenny worked in the software industry for 9 years in project management, design, and QA. Jenny has been surrounded by technology since her parents bought a Radio Shack franchise when she was nine years old. She sold her first computer at the age of ten and has been helping people learn to use computers and software ever since.

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