Reinvent Learner Experience with Intentional Human-Centered Design (Bianca Baumann)
Human-centered design (HCD) is much more than simply following Design Thinking principles and Agile work processes. It’s an intentional practice creating experiences across the organization, not only focusing on employees but customers and the community alike. Overlaying Design Thinking with HCD allows L&D to play a crucial role in an organization-wide human-centered approach focusing on …
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