As learning professionals, we are often asked to step in and solve team problems by providing training. But often, the problems teams are facing cannot be solved by even the most robust training course, video, or e-learning product. If we spend time creating training as the solution when this is the case, not only are we wasting time and resources, but we are dinging our credibility in the process. Now it is the fault of training that the problem isn’t solved! How can you find out whether training will help before spending the time to create it? And, if you find out that training won’t solve the problem, how do you guide stakeholders to an alternative solution? In this session, we will explore a five-step process to diagnose the real performance issue in a team and determine the matching solution (whether or not that includes training). You’ll learn where to start, what questions to ask, and how to match gaps to solutions. 

Upon completion, session participants will be able to: 

• Define a performance outcome vs. a behavior outcome.
• Take key questions into conversations with stakeholders.
• Use a 3-part method to research performance problems.
• Use the six key performance influencers to diagnose problems and match them to solutions.
• Know where to start with a planned solution, based on the impact grid.