In today’s high-pressure work environments, even minor disagreements can quickly escalate into major conflicts. As an L&D professional, you have the power to turn these challenging moments into opportunities for growth and collaboration.
Join this interactive session to discover how to use care-filled language to manage workplace conflict effectively, improve stakeholder relationships, and build your reputation as a trusted communicator. Based on Karin Hurt and David Dye’s insightful new book, Powerful Phrases for Dealing with Workplace Conflict, this program equips you with the tools you need to handle even the most sensitive conversations with confidence and tact.

Equip yourself with practical techniques and the confidence to handle conflict head-on. Don’t miss this opportunity to sharpen your skills and bring lasting peace to your workplace.

Learning Objectives

• Transform Conflict into Collaboration: Learn research-backed “Powerful Phrases” that de-escalate tension and foster understanding with stakeholders and teams.
• Understand the Root Causes of Conflict: Dive into the “conflict cocktails” that fuel workplace disputes and discover strategies to address them effectively.
• Leverage the Four Dimensions of Productive Conflict: Explore how Connection, Clarity, Curiosity, and Commitment can transform conflict into opportunities for collaboration and growth.
• Cultivate Productive Habits: Build daily habits that prevent unnecessary conflict and enhance collaboration with stakeholders
• Foster a Collaborative Culture: Discover how to equip teams with tools to reduce conflict and improve trust in everyday interactions.

Karin Hurt helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. She’s the founder and CEO of Let’s Grow Leaders, a global leadership development and training firm known for practical tools and leadership development programs that stick.

She’s the award-winning author of five books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict and hosts the popular Asking for a Friend Vlog on LinkedIn. A former Verizon Wireless executive, she was recently named by Inc. Magazine as Top 100 Great Leadership Speaker.

Karin and her husband and business partner, David Dye, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

David Dye helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. He’s the President of Let’s Grow Leaders, a global leadership development and training firm known for practical tools and leadership development programs that stick.

He’s the award-winning author of multiple books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict and hosts the popular Leadership without Losing Your Soul podcast.

David is a former executive and elected official. David and his wife and business partner, Karin Hurt, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

Websites: https://letsgrowleaders.com/

Twitter/X: @letsgrowleaders